Pantera AI Inc. — Privacy Policy
Effective Date: 30 July 2025 | Last Updated: 30 July 2025

This Privacy Policy explains how Pantera AI Inc. (“Pantera,” “we,” “our,” or “us”) collects, uses, shares, and safeguards personal information when you access or use any Pantera‑branded product or service—including PanteraGPT and all related sub‑domains (e.g., app.panteragpt.com, agents.panteragpt.com, flw.panteragpt.com, meta.panteragpt.com, prag.panteragpt.com)—as well as our mobile apps, APIs, and integrations (collectively, the “Service”). By using the Service you agree to the practices described below. If you do not agree, please do not use the Service.

1. Information We Collect

CategoryExamples & PurposeInformation you provideAccount sign‑up data (name, email, password, tenant name); billing data (tax ID, address, payment method); credentials for third‑party systems (e.g., SAT México login to fetch documents); files and messages you upload or submit to our AI agents.Automatically collected information (“Device Information”)IP address, browser type, operating system, device IDs, access timestamps, pages viewed, workflows executed, chat prompts, AI‑generated outputs, logs of agent–user conversations.Information from third partiesLead‑gen partners, analytics providers, identity‑verification services, message carriers (e.g., WhatsApp), or cloud platforms (AWS, Google Cloud).Cookies & similar techAuthentication, preferences, analytics, fraud prevention. You can manage cookies in your browser; disabling may hinder functionality.

2. How We Use Information

  1. Provide & operate the Service – create accounts, authenticate users, execute workflows, deliver omnichannel messaging, run RAG and AI generations.
  2. Improve & train models – we may use interaction data (prompts, responses, logs) to fine‑tune or evaluate our AI models unless you opt out (see § 5).
  3. Security & fraud prevention – detect misuse, enforce Terms of Service, protect the Service, and comply with law.
  4. Customer support & communications – respond to tickets, send transactional notices, product updates, and—if you consent—marketing messages.
  5. Analytics & research – understand usage patterns, benchmark system performance, and develop new features.
  6. Legal & compliance – satisfy tax, accounting, and regulatory obligations, respond to lawful requests, and defend legal claims.

3. How We Share Information

Recipient Purpose / Safeguards
Service providers & subprocessors Hosting, storage, payment, SMS/WhatsApp delivery, CAPTCHA solving, analytics. Bound by contract to use data only for us and to implement security safeguards.
Authorized users within your tenant Admins can view workflow logs, encrypted credentials, RAG knowledgebases, and agent transcripts relevant to their organization.
Affiliates For internal administration and unified product experience, under this same policy.
Legal & safety Court orders, regulators, or law‑enforcement when required, or to protect rights, property, or safety.
Business transfers Part of a merger, acquisition, financing, or sale of assets—subject to customary confidentiality commitments.
With consent We share outside these cases only when you expressly consent (e.g., publishing a success story).

We do not sell personal information and we do not allow third‑party ad networks to track you across our domains for their own advertising.

4. Retention

We keep personal information only as long as necessary for the purposes set out above:

  • Account data – while the account is active and for up to 3 years after closure (longer if required by tax or legal obligations).
  • Conversation & workflow logs – default 24 months; admins can set shorter or longer retention in tenant settings.
  • Back‑ups – up to 35 days in encrypted disaster‑recovery snapshots.
    We may anonymize or aggregate data (removing personal identifiers) and retain it indefinitely for analytics and model‑training.

5. Your Choices & Rights

Choice / Right How to Exercise
Opt‑out of model training Org admins toggle “Exclude tenant data from model training” in app.panteragpt.com → Settings → Privacy.
Access / correct / delete data Email privacy@panteragpt.com; we may verify identity.
Export data Admins download logs, documents, and knowledgebases via dashboard or API.
Marketing communications Click “unsubscribe” in any email or adjust preferences in your profile.
Do Not Track DNT signals not currently honoured; use browser cookie controls.
Children Service not directed to children under 13; we delete such data if discovered.
Jurisdiction‑specific rights EEA/UK/Brazil/California users can exercise access, portability, erasure, etc.; include jurisdiction in request.

6. Security

  • Infrastructure: Hosted on AWS and Google Cloud with ISO 27001‑certified data centers.
  • Encryption: TLS 1.2+ in transit; AES‑256 at rest. Tenant API keys and SAT  México credentials can be stored with envelope encryption or customer‑managed keys.
  • Access controls: Role‑based access, MFA for privileged staff, annual penetration tests, and continuous monitoring.
    No system is perfectly secure; you are responsible for safeguarding passwords and API keys.

7. International Transfers

We are US‑based. When we transfer personal data from other regions, we rely on:

  • Standard Contractual Clauses (SCCs) for EEA/UK data;
  • BCR‑style contractual protections for intra‑group transfers;
  • Brazil LGPD, Canada PIPEDA, etc. compliance frameworks as applicable.

8. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you (e.g., via email or a banner) at least 15 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

9. Contact Us

Questions or requests?
Email: privacy@panteragpt.com
Mail: Pantera AI Inc., 11415 Coral Ridge Dr, Fort Lauderdale, FL 33304, USA
EEA residents may also contact our EU representative at eu‑privacy@panteragpt.com.

By using any Pantera‑branded application or sub‑domain you acknowledge that you have read and understood this Privacy Policy.

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